The following document describes the required form and level of details when reporting issues. It is not required but helps to investigate issues faster. It serves as a guideline on how to report issues.
To minimize the time to resolution we need as much of the following information as possible:
If you provide us with additional contact options like a phone number we can contact you faster if we have any open questions.
Give us a brief overview which behavior you observed in your cluster and what you expected to see.
Each cluster has a unique identifier. If you don't know your identifier, you can check the second part of the name of your nodes:
$ kubectl get nodes NAME STATUS ROLES AGE VERSION kubermatic-vwj2q4slrk-jrwll Ready <none> 13d v1.10.2 kubermatic-vwj2q4slrk-s4j85 Ready <none> 13d v1.10.2 kubermatic-vwj2q4slrk-z25vc Ready <none> 13d v1.10.2
In this example the cluster name is
It is sufficient to give us a rough estimate like
But the more specific you are, the better!
Please give us a description how you found out about the problem and what you tried before contacting us.
It might speed up the debugging process if we know which services you worked on right before the interruption.