The following document describes the required form and level of details when reporting issues.
It is not required but helps to investigate issues faster. It serves as a guideline on how to report issues.
We want to minimize your effort to report any issues. For that reason we provide you with a list, which information helps us to check and solve your issues/requests.
Problem description: - What does work? - What does not work? - Error messages? - How often does the problem occur? - Does the problem occur under specific circumstances? - How to reproduce the problem? Time and Date: DD.MM.YYYY - HH:MM:SS .... ID(s) of affected instance(s): - #ID - #ID IP adresses: - #IP - #IP Traceroute to IP adresses: - "#TR1" - "#TR2"